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General Information
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Baggage information
How much carry-on baggage you can take into the cabin free of charge? One carry-on item must not exceed 6 kg and 55 x 40 x 20 cm in size. In addition to your carry-on baggage, you can bring one laptop. Carry-on baggage is transported in addition to the checked free baggage. For safety reasons, we may weigh carry-on baggage if there is reason to believe that it exceeds the maximum allowance of 6 kg for carry-on baggage. For safety reasons, the cabin crew is required to store baggage...
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Phone Numbers
  • Miles and more:
      0180 5 5959
  • USA & Canada:
      1-866-960-7915
  • Аll other countries:
      +49 180 5 707202
Oneworld Partners

Children information
Traveling with children - Two children under the age of two must be accompanied by two adults. (not entitled to their own seat). - For each person paying full fare, a discount will be provided for 2 children (under 12 years of age) and 1 infant (under 2 years of age). Discounts: Economy/Premium Economy/Comfort Class - children under 2 years of age discount is 90% Economy/Premium Economy Class - children under 12 years of age discount is 25% - If an infant turns 2 before the...
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Code-share Partners
Pets` information
Airlines pet transport policy - You may bring dogs and cats weighing up to 6 kg (including container) into the cabin. The size of the container (ventilated and waterproof) may not exceed the dimensions 55 x 40 x 20 cm. The animal should not be able to stick its head out of the container and is not to be taken out during the flight. The container must be placed on the floor in the passenger's foot space. - The containers should comply with IATA standards (the animal must be able...
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