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General Information
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Baggage information
Baggage Allowance For passengers traveling from Europe to Nairobi, Mombasa, Dar es Salaam, Entebbe, Khartoum, Kigali, Bujumbura, Lusaka, Lilongwe, Kinshasa, and Addis: - Economy Class: 2 pieces, 50 lb/23 kg per piece - Business Class: 2 pieces, 70 lb/32 kg per piece - Maximum Dimensions: 62 linear inches/158 cm (length + width + height) For all other routes: - Economy Class: 1 piece, 44 lb/20 kg - Business Class: 1 piece, 66 lb/30 kg - Maximum Dimensions: 62 linear...
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Phone Numbers
  • New York Representative:
      866-536-9224
Oneworld Partners

Children information
Do I need to reserve a seat for my infant? Children up to 2 years old (24 months), are not required to have their own seat. You must, however, inform Kenya Airways that you will be traveling with an infant on your lap. Lap children can only be held by passengers who are at least 15 years of age. Only one lap child is allowed per adult. If one adult is traveling with more than one infant under 2 years of age, a seat will have to be purchased for each additional infant. A child up to 2...
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Code-share Partners
Pets` information
Pet travel services The carriage of pets in the aircraft cabin is not permitted. All Pets will have to be accepted as Cargo with an Airway bill and all the other necessary documentation. As advance arrangements for pet travel services are required, please alert your travel agent or local KENYA AIRWAYS office at the time of booking that you will be traveling with your pet to ensure an easy journey for all. Our staff will check on space availability and provide advice on the...
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